Order Returns

Return Contact

  • If you want to return an item, please send an email request to info@ohfeel.gr . Once we receive your request, our returns department will email you specific return instructions.

 

Eligibility Time Frame

  • You can return a product within 14 days from date of purchase., A product can only be returned if it’s unused.

 

Return Requirements

  • We require the product to be returned unopened, in its original condition and with all original documents.
  • All accessories originally shipped with your order must be included with the return.
  • Due to health and safety concerns and possible contact with viruses, bacteria, smoke, allergens and other air pollutants, replacement filters, UV lamps, pre-filters and other related accessory orders are not eligible for returns. 

 

Return Shipping

  • We will respond within 2-5 business days with instructions on how to proceed including providing you with the Return Shipping label and the Return Authorization number.
  • The customer is responsible for return shipping.
  • Include a note with the Return Authorization number and a brief description for the reason for return.

 

Refund

  • Once we receive the returned item, we will process your refund. Please allow up to 30 days for a refund to be processed.

 

Damaged Order

  • From time-to-time orders may be damaged during shipping. The customer may either notice that the box or package is damaged on arrival or on opening the box they may notice that the product is damaged.
  • Take photos that clearly demonstrate the damage to either the packaging or the product within 24 hours.
  • Send the photos to info@ohfeel.gr
  • Contact us at info@ohfeel.gr for the Return Authorization Number and further instructions. Any products shipped without an authorization number will be returned.

Faulty Product and Warranty Returns

  • Contact us at info@ohfeel.gr for the Return Authorization Number and Warranty Claim Number. Any products shipped without these numbers will be returned.
  • The goods must not be physically damaged. Misuse or abuse will void warranty coverage.
  • The product may either be repaired or replaced based on the manufacturer’s discretion.
  • The warranty period begins with purchase date.
  • Refer to Product Warranty for details.