{"id":106,"date":"2023-10-04T10:25:31","date_gmt":"2023-10-04T10:25:31","guid":{"rendered":"https:\/\/OH-Feel.gr\/?page_id=106"},"modified":"2024-09-06T09:54:43","modified_gmt":"2024-09-06T09:54:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ohfeel.gr\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n  <div class=\"banner has-hover bg-zoom has-parallax\" id=\"banner-399223028\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-10\" data-parallax-container=\".banner\" data-parallax-background>\n            <img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/ohfeel.gr\/wp-content\/uploads\/2023\/07\/mmexport1695023369590-1024x683.jpg\" class=\"bg attachment-large size-large\" alt=\"\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n\t<div class=\"ux-shape-divider ux-shape-divider--bottom ux-shape-divider--style-waves-opacity\">\n\t\t<svg viewBox=\"0 0 1000 300\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveAspectRatio=\"none\">\n    <path class=\"ux-shape-fill\" d=\"M0 300L-1 69.71C216 57 299.47 198.86 403 226C506 253 577 196 660 197C740 198 790.09 234.07 874 267C935.23 291 982 282.61 1000 277.61V300H0Z\"\/>\n    <path class=\"ux-shape-fill\" opacity=\"0.5\" d=\"M1 265.094L0 50.5C217 37.79 300.47 186.36 404 213.5C507 240.5 578 196.5 661 197.5C741 198.5 787.59 239.57 871.5 272.5C932.73 296.5 980.5 284.5 998.5 279.5V298.5L1 265.094Z\"\/>\n    <path class=\"ux-shape-fill\" opacity=\"0.15\" d=\"M0.999878 244.094L-0.00012207 27C217 14.29 300.47 173.86 404 201C507 228 578 196 661 197C741 198 787.59 243.07 871.5 276C932.73 300 980.5 284.5 998.5 279.5V299L0.999878 244.094Z\"\/>\n<\/svg>\n\n\t<\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1014791681\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\t<div id=\"text-2282078551\" class=\"text\">\n\t\t\n<h3 class=\"uppercase\"><span style=\"color: #33cccc;\"><strong>refund and <\/strong><\/span><span style=\"color: #33cccc;\"><strong>Returns<\/strong><\/span><\/h3>\n<p>\u00a0<\/p>\n\t\t\n<style>\n#text-2282078551 {\n  font-size: 0.75rem;\n  line-height: 0.75;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1014791681 {\n  width: 32%;\n}\n#text-box-1014791681 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-399223028 {\n  padding-top: 500px;\n}\n#banner-399223028 .overlay {\n  background-color: rgba(175, 161, 161, 0.564);\n}\n#banner-399223028 .banner-bg img {\n  object-position: 51% 0%;\n}\n#banner-399223028 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 172%;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-179893719\">\n\n\t<div id=\"col-1850856074\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p><span style=\"color: #33cccc;\"><strong>Order Returns<\/strong><\/span><\/p>\n<p><span style=\"color: #33cccc;\"><strong><u>Return Contact<\/u><\/strong><\/span><\/p>\n<ul>\n<li>If you want to return an item, please send an email request to <a href=\"mailto:info@ohfeel.gr\">info@ohfeel.gr<\/a> . Once we receive your request, our returns department will email you specific return instructions.<\/li>\n<\/ul>\n<p><u>\u00a0<\/u><\/p>\n<p><span style=\"color: #33cccc;\"><strong><u>Eligibility Time Frame<\/u><\/strong><\/span><\/p>\n<ul>\n<li>You can return a product within 14 days from date of purchase., A product can only be returned if it\u2019s unused.<\/li>\n<\/ul>\n<p><u>\u00a0<\/u><\/p>\n<p><span style=\"color: #33cccc;\"><strong><u>Return Requirements<\/u><\/strong><\/span><\/p>\n<ul>\n<li>We require the product to be returned unopened, in its original condition and with all original documents.<\/li>\n<li>All accessories originally shipped with your order must be included with the return.<\/li>\n<li>Due to health and safety concerns and possible contact with viruses, bacteria, smoke, allergens and other air pollutants, replacement filters, UV lamps, pre-filters and other related accessory orders are not eligible for returns.\u00a0<\/li>\n<\/ul>\n<p><u>\u00a0<\/u><\/p>\n<p><span style=\"color: #33cccc;\"><strong><u>Return Shipping<\/u><\/strong><\/span><\/p>\n<ul>\n<li>We will respond within 2-5 business days with instructions on how to proceed including providing you with the Return Shipping label and the Return Authorization number.<\/li>\n<li>The customer is responsible for return shipping.<\/li>\n<li>Include a note with the Return Authorization number and a brief description for the reason for return.<\/li>\n<\/ul>\n<p><u>\u00a0<\/u><\/p>\n<p><span style=\"color: #33cccc;\"><strong><u>Refund<\/u><\/strong><\/span><\/p>\n<ul>\n<li>Once\u00a0we receive the returned item, we will process your refund. Please allow up to 30 days for a refund to be processed.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><span style=\"color: #33cccc;\"><strong>Damaged Order<\/strong><\/span><\/p>\n<ul>\n<li>From time-to-time orders may be damaged during shipping. The customer may either notice that the box or package is damaged on arrival or on opening the box they may notice that the product is damaged.<\/li>\n<li>Take photos that clearly demonstrate the damage to either the packaging or the product within 24 hours.<\/li>\n<li>Send the photos to <a href=\"mailto:info@ohfeel.gr\">info@ohfeel.gr<\/a><\/li>\n<li>Contact us at <a href=\"mailto:info@ohfeel.gr\">info@ohfeel.gr<\/a>\u00a0for the Return Authorization Number and further instructions. Any products shipped without an authorization number will be returned.<\/li>\n<\/ul>\n<p><span style=\"color: #33cccc;\"><strong>Faulty Product and Warranty Returns<\/strong><\/span><\/p>\n<ul>\n<li>Contact us at<strong><a href=\"mailto:info@ohfeel.gr\"> info@ohfeel.gr<\/a>\u00a0<\/strong>for the Return Authorization Number and Warranty Claim Number. Any products shipped without these numbers will be returned.<\/li>\n<li>The goods must not be physically damaged. Misuse or abuse will void warranty coverage.<\/li>\n<li>The product may either be repaired or replaced based on the manufacturer\u2019s discretion.<\/li>\n<li>The warranty period begins with purchase date.<\/li>\n<li>Refer to Product Warranty for details.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-106","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ohfeel.gr\/en\/wp-json\/wp\/v2\/pages\/106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ohfeel.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ohfeel.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ohfeel.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ohfeel.gr\/en\/wp-json\/wp\/v2\/comments?post=106"}],"version-history":[{"count":1,"href":"https:\/\/ohfeel.gr\/en\/wp-json\/wp\/v2\/pages\/106\/revisions"}],"predecessor-version":[{"id":1630,"href":"https:\/\/ohfeel.gr\/en\/wp-json\/wp\/v2\/pages\/106\/revisions\/1630"}],"wp:attachment":[{"href":"https:\/\/ohfeel.gr\/en\/wp-json\/wp\/v2\/media?parent=106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}